Pilot template
Problem
Checkout drop-off at payment step; inconsistent refund handling.
Approach
Integrate OpenAI Instant Checkout, reduce redirects, implement webhook-driven states, document admin flows.
Implementation steps
- Map products & taxes
- Implement purchase/refund webhooks + admin playbook
- Test edge cases & reconciliation
- Launch with monitoring & rollback
Early indicators (illustrative)
- Time-to-checkout: ~20–40% faster (observed window)
- Payment drop-off: reduction in pilot cohort
- CS tickets: fewer refund-related contacts
Next steps
Scale to full traffic; add subscription helpers; deepen analytics.